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The Evo Client is used by remote customers and internal SB staff alike to access the Evolution servers, and everybody uses the same common installer.
The parameters required to access any given server are different for those inside the network than for those outside, and because the overwhelming majority of users are on the outside - your customers accessing via Remote Relay - that's what the EvoClient.msi installer is optimized for.
Though many of the default settings also work for internal staff, but suboptimally, this paper shows how to configure Evolution properly to get the most optimal experience for those inside the network.
Remote clients always go through the Remote Relay service, which is essentially an encrypting proxy with compression, relaying connections from the outside world on ports 9901..9903/tcp (and sometimes 443/tcp), proxying them to the Request Broker on port 9500/tcp.
By changing the login settings once to go direct-to-RB, there are a number of benefits:
It's a best practice to encourage all internal staff to use direct connections.
There are a few settings to change while at the logon box:
This should only need to be done once (or maybe twice, if an auto-update was done) - after you've logged in successfully, it will remember your settings and all you'll need to enter is your password. This is done on a per-user basis.
It's a good idea to spot-check occasionally to insure that all SB internal staff is accessing the system directly via the Request Broker and not through Remote Relay. This can be seen in the Evo Management Console by navigating to Monitoring » Active Users and checking the users with an App Type of "RR".
Those recognized as internal staff on an RR connection should be encouraged to change their settings to go direct.
Exception:; users with laptops who use the system both inside and outside the office may well decide to keep just one setting, one that uses Remote Relay, to avoid having to change settings every time they change locations. This is entirely reasonable.
2013/07/05: Updated for Peru
2008/11/26: First published